2thinknow: Services in Australia & New Zealand
Full Service range available throughout ANZ.
To the extent of any variation or inconsistency in terms
between this website and a current provided Proposal, the
wording of the Proposal will replace any wordings on this
website.
All reasonable commercial efforts have been taken to ensure
the information below is-up-to-date and complete.
Full Service availability in Major Capitals
The full service list is
normally available in all Australian or New Zealand capital
cities or regional cities with an international airport flown to
by Qantas, within 14-30 days.
Unless otherwise noted in the Proposal, standard services are
fully inclusive of all standard costs, including
travel and accommodation for the number of personnel described
as included in the service.
Custom or short-notice services may require additional travel
costs.
Availability in Regional Australia or New Zealand
Most services in smaller Australian or New Zealand regional
areas or
towns are available within 14-45 days, subject to access to air
&/or land transport.
As a rule-of-thumb, a location is generally considered
regional if it requires more than a 90 minute drive in non-peak
traffic to reach by driving from the nearest major airport, or
where there are limited flights, thus requiring an added day of
staff's time.
There will be an additional charge of AUD $1000 per 2thinknow
personnel for these locations to cover an additional days staff
time.
This charge may be substantively reduced by flexible start
and end times in regional areas, to avoid the loss of a day's
staff time.
How to Book Services
Please contact us to enquire about any services listed on
this website.
When you enquire about a service, a firm price and set of
possible dates for workshops will be established at the time of
enquiry, and sent to you via an email Quotation.
In most cases we have listed a price near services in
Australian Dollars, and
normally listed any anticipated costs. Prices are indicative of
anticipated costs. All prices are agreed at the time of booking.
2thinknow reserve the right to vary published prices without
notice, to account for travel or other factors.
To proceed, and incur the time and financial cost of
organizing resource availability, we will require a deposit to
confirm service deliverability.
The Deposit confirms Service Bookings
Service bookings are secured via this deposit, which may be
made company cheque, bank draft or credit card paid at the time
of the booking. the booking cannot be confirmed until payment is
verified.
MasterCard or Visa Card are accepted, and preferred means of
payment to ensure rapid delivery of services.
A minimum deposit of AUD$3000 will be charged at the time of
booking as a deposit to cover the costs of arranging personnel
and services.
Where services are booked are less than USD$3000, the amount
is to be paid in full at time of booking.
The exact deposit and payment terms will be set out on the
email Proposal, and deposit constitutes acceptance of the terms
and conditions within the Proposal, or attached to.
Foreign Currencies
All payments are to be made in AUD currency, or a NZ
dollar equivalent as advised at the time the Proposal is
emailed.
Charges to credit cards will be made in Australian Dollar
currency equivalent, based on the exchange sell rates
used by American Express, which can be checked using a currency
converter
available here.
Should you prefer to be billed only in NZ Dollars or other
currency, you will need to contact us to arrange to Fedex or mail us a
cheque in the appropriate currency of your choice.
Cancellation of Services by 2thinknow
2thinknow reserve the right to refuse to deliver any service
due to operational reasons, with all liability limited to the
refunding of any deposit paid. Provision of a Proposal does not
guarantee service.
New clients agree to allow 2thinknow to instigate any and all
credit checks with credit bureaus or others, that 2thinknow deem
necessary.
Cancellation of Services by You
Services are cancellable by clients up to 5 working days
prior to the service being delivered, for a 50% refund of the
total service charge.
Closer than 5 working days prior, the amount of the deposit
are non-refundable, as well as an additional surcharge for
travel cancellation.
Changes to bookings
Substituted participants are possible at no charge for
workshops.
Date changes of less than 7 days, may be possible by mutual
agreement, however if this incurs any airline or accommodation
change penalties, these
costs may be passed on, although these are typically small.
Should you have other enquiries
Please contact our office here.
These commercial terms last updated May 31, 2008, and are
subject to change without notice.
All terms are, to the extent permissible by applicable laws,
are enforced under the jurisdiction of the courts of Melbourne,
in the State of Victoria, in the Commonwealth of Australia.
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